Comments for DJDurant http://www.djdurant.com Loss Prevention | Retail Management Tue, 12 Apr 2011 19:45:16 +0000 hourly 1 http://wordpress.org/?v=3.1.3 Comment on Clear plastic bags or purses to deter employee theft? by Larry Broman http://www.djdurant.com/2010/10/09/clear-plastic-bags-or-purses-to-deter-employee-theft/#comment-82 Larry Broman Tue, 12 Apr 2011 19:45:16 +0000 http://www.djdurant.com/?p=22#comment-82 Check out our clear security purse that is very popular with employers. Check out our clear security purse that is very popular with employers.

]]> Comment on Reduce shoplifting with great customer service by Leo Simmons (Elsimmo) http://www.djdurant.com/2010/11/04/reduce-shoplifting-with-great-customer-service/#comment-81 Leo Simmons (Elsimmo) Wed, 30 Mar 2011 22:35:53 +0000 http://www.djdurant.com/?p=43#comment-81 I would add to this that whomever is greeting needs to be capable of making eye contact with the customer - being persistent with it (it seems to be a skill a lot of younger people have a hard time with). Hiring for maturity throughout the store is a big help in this area - a more mature associate tends to be (there are of course always exceptions) more able to generate and maintain a conversational topic - great customer service and maximum "I know what you're up to!" face time... I would add to this that whomever is greeting needs to be capable of making eye contact with the customer – being persistent with it (it seems to be a skill a lot of younger people have a hard time with). Hiring for maturity throughout the store is a big help in this area – a more mature associate tends to be (there are of course always exceptions) more able to generate and maintain a conversational topic – great customer service and maximum “I know what you’re up to!” face time…

]]> Comment on Key Control by Leo Simmons (Elsimmo) http://www.djdurant.com/2011/01/06/key-control/#comment-80 Leo Simmons (Elsimmo) Wed, 30 Mar 2011 22:32:11 +0000 http://www.djdurant.com/?p=51#comment-80 Great insights but the changing of locks every time keyholding staff changes may be a tough call to make. Do any lock manufacturers out there offer a variety of cores with each lock housing? I'd be interested to find one... Great insights but the changing of locks every time keyholding staff changes may be a tough call to make. Do any lock manufacturers out there offer a variety of cores with each lock housing? I’d be interested to find one…

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